Senior Legal Counsel
As a Senior Legal Counsel at NiCE, you will be an integral part of the Americas Legal team, focusing on high-value commercial and technology transactions that are central to NiCE's customer experience business. Your primary responsibility will be to support the growth of NiCE's CXone Mpower platform by negotiating and structuring complex technology, SaaS, and strategic partnership agreements. This role requires close collaboration with sales, product, finance, security, and privacy teams to address issues at the intersection of cloud technology, data protection, and regulatory compliance, providing practical, business-oriented legal guidance.
In addition to transactional responsibilities, you will contribute to the development of scalable contracting processes, legal playbooks, and operational improvements to support a rapidly growing and evolving business. Reporting to the Associate General Counsel for NiCE Americas, this hybrid role requires two days per week in the office and offers the opportunity to operate as a trusted legal advisor within a global, AI-driven customer experience organization.
To be successful in this role, you should possess a Juris Doctor with strong academic credentials and an active license to practice law in at least one U.S. jurisdiction. You should have a minimum of 8 to 10 years of legal experience, with substantial experience supporting SaaS, cloud computing, and enterprise software transactions primarily on the vendor side. Demonstrated experience drafting, negotiating, and advising on complex SaaS and technology agreements, including Data Processing Agreements and, where applicable, Business Associate Agreements, is essential. A strong working knowledge of data privacy, cybersecurity, and intellectual property law, including familiarity with U.S. and international data protection regimes and evolving regulatory trends, is also required.
While not mandatory, prior in-house legal experience supporting a commercial or technology-driven business environment is preferred. Experience supporting a U.S. publicly traded company and/or a global, multinational organization is advantageous. Familiarity with evolving artificial intelligence and automated decision-making laws and regulations in the United States and internationally, including emerging global frameworks such as the EU AI Act, is also beneficial.
At NiCE, we are a global leader in AI-powered customer experience solutions, helping organizations transform how they engage with customers across every interaction. Our unified cloud platform, CXone Mpower, enables enterprises to manage and optimize 100 percent of customer engagements across voice and digital channels, combining contact center capabilities with advanced analytics, automation, and conversational AI. As an AI-first company, NiCE is advancing the next generation of intelligent, automated customer interactions through generative AI, virtual agents, and real-time decisioning to drive improved satisfaction, efficiency, and loyalty at scale. With more than 25,000 customers worldwide, including 85 of the Fortune 100, NiCE operates in over 150 countries.
Joining NiCE offers the opportunity to be part of a dynamic and innovative team that is at the forefront of AI-driven customer experience solutions. As a Senior Legal Counsel, you will play a pivotal role in shaping the legal landscape of a rapidly growing company, contributing to its strategic initiatives and ensuring compliance across various jurisdictions. This position provides a unique opportunity to work in a collaborative environment, influencing key business decisions and supporting NiCE's mission to deliver exceptional customer experiences globally.