Senior Manager, Customer Education

The Senior Manager of Customer Education at Qualia will lead the strategy, development, and delivery of programs and resources that help customers build proficiency, adopt products, and achieve long-term value. This role involves overseeing Qualia's customer education ecosystem, including Qualia University, the Knowledge Base, customer-facing educational content, one-to-many programming, and one-to-one instructor-led training. Additionally, the Senior Manager will lead the growth of Qualia's new paid customer training service, developing programs, operating models, and delivery standards to scale training as a consistent and valuable professional service.