Senior Manager, Sales Operations
The Senior Manager, Sales Operations at Lighthouse will lead a global team of sales operations professionals, providing strategic guidance and support to the sales organization. This role is pivotal in shaping sales strategies and capitalizing on revenue opportunities across the global business. The Senior Manager will report to the Director of Sales Operations and collaborate closely with other teams and senior leadership to ensure the commercial teams operate effectively.
Key responsibilities include leading, mentoring, and developing a team of five sales operations professionals, evaluating and implementing changes to create a unified, scalable tactical sales operations team, and executing the sales operations strategy by identifying process enhancements. The role also involves overseeing the development and maintenance of key reports and dashboards for sales leadership, partnering with Sales Enablement to manage and enforce global sales processes, and acting as a key point of contact for the sales team regarding the Salesforce lead-to-quote-to-cash process. Additionally, the Senior Manager will manage stakeholder expectations by effectively prioritizing tasks and communicating progress on key initiatives to senior leadership.
The ideal candidate will have proven experience in a sales operations or revenue operations role within a complex sales organization with multiple roles, such as SDRs, AEs, and AMs. Experience in a high-growth Tech or SaaS company, particularly one that has undergone M&A activity, is essential. The candidate should demonstrate team management experience with a passion for leading and developing high-performing individuals. In-depth experience with Salesforce, including reporting and dashboard creation, is mandatory. Strong analytical skills, excellent organizational and time-management abilities, and exceptional communication and stakeholder management skills are required. Fluency in both written and spoken English is necessary. An AI-curious professional who actively explores how generative AI and automation can optimize daily workflows is preferred.
Lighthouse offers a flexible working environment, allowing employees to work from home or at one of their global offices. The company provides flexible time off, a collaborative team environment with high-bar, friendly, creative, and passionate colleagues, and career development opportunities through workshops, frameworks, tools, training, and processes. Employees have the opportunity to shape products relied on by over 85,000 users worldwide. Additional benefits include mobility options such as a mobility budget or company car, competitive compensation, a net allowance to support home office-related expenses, lunch and eco vouchers, comprehensive health insurance for employees and their dependents, pension funding through group insurance, and referral bonuses for bringing in new talent.
Lighthouse fosters a collaborative, fun, and deeply committed community, working together to revolutionize the hospitality sector. The company is backed by $370 million in series C funding and has surpassed $100 million in ARR in 2024. With over 850 teammates spanning 35 countries and representing 34 nationalities, Lighthouse offers a dynamic and inclusive workplace. Joining Lighthouse means becoming part of an exciting journey to disrupt commercial strategy for the hospitality industry.