Senior Manager, Scaling Operations
The Senior Scaling Operations Program Manager at Duolingo plays a pivotal role in transforming innovative ideas into scalable systems, enabling teams to accelerate progress without increasing complexity. This position is integral to Duolingo's mission of providing accessible, high-quality education to a global audience. The role is based in either Pittsburgh, PA, or New York City, NY.
Key responsibilities include leading cross-functional programs from conception to launch, creating clarity in ambiguous problem spaces, and driving decisions across stakeholders in Engineering, Learning & Curriculum, and Product. The manager will design and implement efficient workflows and standards, orchestrate execution across multiple teams, manage risks, and establish key performance indicators to keep programs on track. Additionally, the role involves building decision frameworks that balance impact, scale, cost, and complexity, as well as partnering closely with engineering to enhance system stability and resilience.
Candidates should have over six years of experience in program or operations management, leading complex, cross-functional initiatives in product, platform, content, or operations domains. A proven track record in designing and scaling systems that improve speed, quality, and efficiency across multiple teams or markets is essential. The role requires strong operational rigor, technical fluency, and excellent communication skills to collaborate effectively with stakeholders across various departments. The ability to work from or relocate to Pittsburgh, PA, or New York City, NY, is also required.
The position offers a competitive salary range of $140,300 to $189,800 USD, along with equity compensation and comprehensive benefits. Duolingo provides a supportive work environment with opportunities for professional growth and development, emphasizing collaboration and innovation in its mission to make education universally accessible.