Senior Operations Analyst, Payments
Garner Health is a health technology company founded in 2019, headquartered in New York City, with a mission to transform the U.S. healthcare system by helping patients find the best healthcare providers using data analytics and financial incentives. The company partners with employers to redesign healthcare delivery, applying over 550 proprietary clinical metrics across more than 80 specialties to a dataset of over 320 million patients to identify top-performing doctors. Garner Health has experienced significant growth, raising a total of approximately $402.5 million across multiple funding rounds, with a valuation of $2.74 billion as of May 2026.
The Senior Operations Analyst, Payments will be an integral part of the Claims team, reporting directly to the Director of Claims. This role involves owning the end-to-end payments function, ensuring that member payments are accurate, timely, and well-controlled. The analyst will be responsible for scaling payment operations for new products, leveraging data analysis, process mapping, and automation to enhance operational efficiency. Collaboration with Product and Engineering teams is essential to launch and scale new payment capabilities, while maintaining reporting systems to monitor key performance indicators such as accuracy and timeliness. Additionally, the analyst will address complex issues related to payments raised by clients, members, and internal stakeholders, and serve as the cross-functional point of contact for payments across various departments.
Candidates should have at least 3 years of relevant experience in strategic problem-solving roles, with a background in analytics, business or financial operations, or operations at a fast-growing startup. A minimum of 2 years of experience building within operational teams is required. The ideal candidate will possess strong analytical skills, with proficiency in quantitative analysis, data modeling, and financial data reconciliations. Experience with SQL, Excel/Google Sheets, and no-code/low-code AI automation tools is preferred. Leadership experience, including coaching or leading teams, is essential, as the role involves both leading and developing a small team while remaining hands-on in daily operations. A high ownership mentality, attention to detail, and the ability to work under tight deadlines are crucial.
Garner Health offers a competitive compensation package, including salary and benefits, commensurate with experience. Specific details regarding compensation are not provided in the available information. The company provides a dynamic and mission-driven work environment, with opportunities for professional growth and development. Employees are encouraged to engage with AI tools as part of their work, contributing to the company's innovative approach to healthcare.
Garner Health is committed to fostering a culture that values mission-driven work, high performance, courageous communication, and collective success. The company seeks individuals who are passionate about transforming the healthcare economy and delivering high-quality, affordable care for all. Employees are expected to embrace the hard work needed to accomplish the company's audacious goals and move with a sense of urgency. The organization values empathy and kindness, creating an enjoyable workplace that fuels higher productivity.