Senior Product Engineer, AI
As a Senior Product Engineer in the AI Group at Intercom, you will play a pivotal role in developing AI-powered products that enhance customer experiences. Collaborating closely with machine learning scientists and product teams, you will contribute to the design and implementation of innovative features that leverage cutting-edge AI technologies. This position offers the opportunity to work within a dynamic environment focused on delivering impactful solutions to a diverse customer base.
In this role, your primary responsibilities will include building and maintaining systems that power Intercom's flagship AI products, primarily utilizing our machine learning Python tech stack. You will work alongside ML scientists to transition proof-of-concept code into robust, scalable production solutions. Additionally, you will partner with various product teams to shape and refine AI-driven product experiences, ensuring they meet the highest standards of performance and reliability.
The ideal candidate will have over five years of experience in shipping high-quality products, demonstrating significant impact in previous roles. While prior experience with machine learning is not mandatory, a strong foundation in software engineering is essential, with deep knowledge of a high-level programming language such as Ruby, Python, or JavaScript. A bachelor's degree in Computer Science, Mathematics, Statistics, or a related discipline is also required. A proactive attitude, a commitment to continuous learning, and a bias towards progress over perfection are highly valued.
Intercom offers a competitive salary and equity in a fast-growing startup environment. Employees enjoy a range of benefits, including daily lunches, a fully stocked kitchen, regular compensation reviews, a pension scheme with matching contributions, comprehensive health and dental insurance for employees and their dependents, flexible paid time off, and parental leave policies. Additional perks include support for cycling to work and provision of necessary equipment such as MacBooks or Windows devices as needed.
Joining Intercom means becoming part of a company that values innovation, collaboration, and personal growth. With a hybrid working policy that balances in-person collaboration with flexibility, employees are encouraged to contribute to a culture that fosters creativity and excellence. This role offers the chance to make a significant impact within a team dedicated to redefining customer service through AI-driven solutions.