Senior Product Manager

Intercom is seeking a Staff Product Manager to lead a dynamic team in shaping the future of business messaging and AI-powered customer engagement. This role offers the opportunity to drive significant product areas or lead important projects within a company dedicated to transforming customer experiences through innovative AI solutions.

The Staff Product Manager will be responsible for deeply understanding customer problems through research, data analysis, and direct interactions, and then framing these problems clearly for the team. They will manage the product roadmap, defining what should be built, when, and why, and collaborate with engineers and designers to develop and ship solutions ranging from bold future visions to focused iterations. Leveraging AI to increase efficiency and accelerate product development is a key aspect of this role.

Candidates should possess sharp customer focus and problem-framing abilities, compelling roadmap definition skills, excellent product judgment, and the capability to build world-class products in collaboration with engineering and design teams. A strong understanding of AI technologies, technical fluency, outcome orientation, and leadership qualities are essential for success in this position.

Intercom offers a competitive salary and equity in a fast-growing startup, along with comprehensive health and dental insurance for employees and their dependents. Additional benefits include a flexible paid time off policy, paid parental leave, a pension scheme with matching contributions, and a fully stocked kitchen with daily lunches and snacks.

The company fosters a collaborative and innovative culture, emphasizing the use of AI to enhance customer service and product development. Employees are encouraged to push boundaries, build with speed and intensity, and consistently deliver incredible value to customers, providing ample opportunities for professional growth and impact.