Solutions Engineer
Kaseya is seeking an experienced, trilingual Solutions Engineer to join our rapidly growing Medellín hub. In this role, you will be a technical leader supporting the Sales team across both the LATAM and North American markets. You will focus on delivering compelling technical demonstrations and guiding prospective customers through the value of the Kaseya "IT Complete" technology stack.
As a key member of the pre-sales organization, you will partner closely with Account Executives to understand complex customer challenges and position Kaseya’s solutions through technical discovery, solution design, and deep-dive demonstrations. While this role supports the broader platform, experience with Professional Services Automation (PSA) or Remote Monitoring and Management (RMM) solutions is highly beneficial. Most customer engagement occurs through virtual platforms like Zoom and Microsoft Teams, though there are opportunities for travel within the LATAM and NAM regions for industry events and key customer meetings.
Key responsibilities include designing, preparing, and delivering high-impact technical demonstrations showcasing the Kaseya technology platform. You will partner with Sales Executives to identify specific customer pain points and engineer tailored technical solutions. The role encompasses the full pre-sales lifecycle, from initial discovery and product demos to proof-of-concept coordination and technical validation. Additionally, you will confidently address technical objections and solution architecture questions throughout the sales process, work directly with customers to evaluate solutions, and ensure successful technical validation during proof-of-concept phases. Supporting the creation of technical responses for RFI/RFP submissions, proposals, and solution documentation is also part of the role.
The ideal candidate will have fluency in English, Spanish, and Portuguese to effectively support our diverse customer base across NAM and LATAM. A demonstrated background in a Sales Engineer, Solutions Engineer, or Technical Pre-Sales role is required. Proven ability to demonstrate technical products and clearly articulate value to both technical (IT Admins) and business (CTO/CEO) stakeholders is essential. Familiarity with the Managed Service Provider (MSP) ecosystem, including tools such as PSA, RMM, security, and backup platforms, is highly beneficial. Strong experience working in Windows environments, with a functional understanding of macOS and Linux, is also required. The candidate should be curious, proactive, and passionate about learning new technologies and solving complex customer challenges. The position requires full in-office work at our Medellín location.
Kaseya offers a dynamic work environment with opportunities for professional growth and development. Employees are encouraged to take ownership of their roles and contribute to the company's success. The company provides competitive compensation packages and benefits, including opportunities for travel within the LATAM and NAM regions for industry events and key customer meetings.