Technical Support Engineer

Kaseya is seeking a Technical Support Engineer to join our dynamic team in Bangalore, India. As a leading provider of IT infrastructure and security management solutions, Kaseya empowers organizations worldwide to efficiently manage and secure their IT environments. This role offers an opportunity to contribute to our mission of delivering exceptional support to our diverse clientele.

In this position, you will be responsible for diagnosing and resolving technical issues related to our products, ensuring customer satisfaction through effective communication and problem-solving. Your day-to-day activities will include responding to customer inquiries via various channels, analyzing system logs, and collaborating with cross-functional teams to address complex challenges.

The ideal candidate will possess a strong understanding of major operating systems, including Windows, macOS, and Linux, as well as experience with network protocols and troubleshooting tools. Proficiency in Windows administration, Active Directory, and SQL is essential. Excellent written and verbal communication skills are required to effectively interact with customers and internal teams.

Kaseya offers a comprehensive benefits package, including two-way transportation, meal provisions, and other perks to support our employees' well-being. Joining our team means becoming part of a culture that values professional growth and encourages employees to go above and beyond for the betterment of our customers.