Sr IT Desktop Support Specialist
Archer, an aerospace company based in San Jose, California, is seeking a Senior IT Desktop Support Specialist to join our team. We are dedicated to advancing sustainable air mobility by designing and operating all-electric vertical takeoff and landing aircraft. This role is integral to ensuring the seamless operation of our IT infrastructure, supporting our mission to revolutionize urban transportation.
The Senior IT Desktop Support Specialist will provide daily technical support to employees, addressing issues related to computers, printers, basic networks, and internal systems software and hardware. Responsibilities include installing, configuring, and troubleshooting desktop systems, corporate mobile devices, workstations, servers, and printers. The role also involves maintaining data integrity for both traditional and cloud-based systems, and playing a critical part in onboarding, offboarding, and provisioning services, including system and account preparation, data recovery, and hardware reissuance.
Candidates should possess over five years of relevant IT work experience, along with computer support-related certifications or a technical degree. Experience in supporting, setting up, and administering typical end-user hardware, software, and services is essential. Proficiency with desktop imaging or device management solutions is required. Strong interpersonal skills, attention to detail, and the ability to work in a fast-paced environment are crucial. The role also requires the physical capability to move and lift IT equipment, including PCs, servers, and rack equipment.
At Archer, we aim to attract, retain, and motivate talent that possesses the skills and leadership necessary to grow our business. We drive a pay-for-performance culture and reward performance that supports the company's business strategy. For this position, we are targeting a base pay between $94,000 and $120,000. Actual compensation offered will be determined by factors such as job-related knowledge, skills, and experience.
Joining Archer means becoming part of a team dedicated to innovation and sustainability in urban air mobility. We foster an equitable and inclusive environment that embraces diversity and supports all team members. This role offers opportunities for professional growth and the chance to contribute to groundbreaking advancements in aerospace technology.