Sr. IT Operations Specialist
The Sr. IT Operations Specialist at PitchBook Data is a pivotal role within the Product and Engineering team, responsible for the daily support and maintenance of the company's technical infrastructure. This includes managing laptops, desktops, printers, servers, network systems, and other hardware across multiple office locations. The specialist collaborates closely with other IT technicians, providing guidance and training to ensure efficient operations.
Key responsibilities encompass developing department standards and processes, overseeing global hardware procurement, and maintaining vendor relationships. The role involves configuring identity provider platforms, implementing and troubleshooting SCIM provisioning, and managing Okta sign-on policies. Additionally, the specialist leads projects such as system migrations and onboarding new applications, ensuring security protocols are upheld. They perform root cause analyses for recurring issues, administer access permissions for on-site and cloud resources, and enhance IT infrastructure through policy updates and process improvements.
Candidates should possess a bachelor's degree and have over five years of experience in an IT helpdesk environment. Essential skills include advanced expertise in Windows administration, networking, software, and hardware. Proficiency with Microsoft Office 365 and the ability to adapt to new systems are crucial. Strong written and verbal communication skills, along with technical writing abilities, are necessary for effective documentation and knowledge management. The role also requires the capacity to lift and move objects up to 50 pounds, such as printers and monitors.
Compensation for this position includes an annual base salary ranging from $92,000 to $115,000, with a target annual bonus of 7.5%. Benefits encompass comprehensive health coverage, paid sabbatical after four years, paid family and paternity leave, educational stipends, and robust training programs. Additional perks include a 401(k) match, shared ownership employee stock program, and a monthly transportation stipend.
PitchBook Data fosters a culture of innovation, collaboration, and continuous learning. The company values in-person collaboration to fuel creativity and strengthen connections, with an expectation for this role to be in the office five days a week. Employees are encouraged to take risks, challenge themselves, and contribute to the company's pursuit of excellence, making it an ideal environment for professionals eager to grow and make a significant impact.