Sr. Manager, Global IT Operations
Archer, an aerospace company based in San Jose, California, is seeking a Senior Manager of Global IT Operations to lead its End User Services, Workplace Productivity & Collaboration, Endpoint Engineering, IT Service Management (ITSM), and Audio Visual (AV) functions. This role is pivotal in delivering a world-class technology experience by ensuring operational excellence across core IT services and providing high-touch support for the digital tools that empower Archer's teams.
The Senior Manager will be responsible for leading and developing a high-performing, multi-functional IT operations team overseeing Tier 1 Service Desk and Tier 2 IT Support. Key responsibilities include managing end-to-end support for workplace productivity and collaboration tools, overseeing the full hardware and software asset lifecycle for End User Computing (EUC), implementing and maintaining office AV and video conferencing systems, defining and maturing ITSM processes, establishing operational roadmaps and capacity plans, and owning the device management strategy across macOS, Windows, and mobile platforms. Additionally, the role involves partnering with other IT functions, HR, Facilities, and Communications to enhance the overall employee experience.
Candidates should possess a bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field, along with over 10 years of IT operations experience, including at least 5 years in a leadership or management role. Expertise in ServiceNow ITSM capabilities, deep experience supporting and troubleshooting a broad portfolio of SaaS-based workplace and collaboration applications, proven experience managing EUC asset lifecycles and ITSM frameworks (ITIL) in a growth-oriented environment, hands-on familiarity with identity management (Okta/Entra), endpoint management tools (MDM), and AV/VC hardware, and a track record of building and scaling IT teams and operations in fast-paced environments are essential.
Archer offers a competitive base salary ranging from $146,900 to $183,600, with actual compensation determined by factors such as job-related knowledge, skills, and experience. The company fosters a pay-for-performance culture and rewards performance that supports its business strategy. Archer is committed to creating a diverse and inclusive workplace, providing equal opportunity for all qualified applicants without regard to race, color, creed, religion, sex, gender identity, sexual orientation, national origin, disability, uniform service, veteran status, age, or any other protected characteristic under applicable laws.