Supervisor, Customer Service

The Customer Service Supervisor at CareDx, Inc. leads the Customer Service Liaison team, ensuring accurate test orders, prompt issue resolution, and high-quality service for both internal and external customers. This role collaborates closely with Client Services and laboratory leadership to optimize workflows and turnaround times.

Key responsibilities include overseeing daily operations, assigning tasks, balancing workloads, and monitoring service levels. The supervisor also coaches and mentors team members, manages schedules and coverage, tracks performance metrics, and ensures compliance with relevant regulations and internal procedures.

Candidates should have 4–6 years of experience in laboratory or clinical diagnostics operations, including at least 2 years in customer service, with prior supervisory experience preferred. Proficiency with reporting and data analytics tools such as Excel and is required, along with strong communication, critical thinking, and conflict resolution skills. A high school diploma is required, while a bachelor's degree is preferred.

CareDx offers a competitive base salary and incentive compensation, health and welfare benefits including a gym reimbursement program, a 401(k) savings plan match, an Employee Stock Purchase Plan, and pre-tax commuter benefits. Additionally, the company provides a Living Donor Employee Recovery Policy, allowing up to 30 days of paid leave annually for employees who donate an organ or bone marrow.

CareDx fosters a mission-driven and innovative culture, guided by core values such as accountability, data-driven decision-making, transparency, and mutual respect. Employees have opportunities for career growth and development within a collaborative and purpose-driven environment.