Technical Account Manager, Bridge

As the founding Technical Account Manager (TAM) for Bridge, you will oversee the health, success, and technical enablement of a portfolio of strategic accounts. Your primary responsibilities include serving as the main technical point of contact, building long-term relationships with engineering, payments operations, and product stakeholders, and leading technical onboarding plans to ensure successful integration. You will also manage complex technical troubleshooting, coordinate with support and engineering teams to resolve incidents, and translate customer needs into product feedback to prioritize fixes and enhancements.

In this role, you will proactively identify opportunities to increase account value through new product usage, performance optimizations, and operational improvements. Developing and maintaining account-specific operational runbooks, escalation paths, and success metrics will be essential. Additionally, you will provide consultative guidance on payments architecture, integration patterns, security, compliance-related workflows, and global settlement strategies using Bridge’s stablecoin rails. Regular business and technical reviews with customers, creation of customer-facing technical content, and leading cross-functional projects to reduce operational friction are also key aspects of the position.

The ideal candidate has over five years of experience in enterprise-level, client-facing technical roles such as Technical Account Management, Solutions Engineering, or Customer Success. Strong experience with RESTful APIs, proficiency in SQL for data exploration and diagnostics, and demonstrated technical troubleshooting skills are required. Excellent stakeholder management and communication skills, experience managing complex projects, and the ability to operate in a fast-moving startup environment are also essential. A background in payments, fintech, or blockchain/stablecoin systems is preferred.