Technical Account Manager, Risk
The Technical Account Manager (TAM) for Risk at Stripe plays a pivotal role in supporting the company's largest and most complex platform users. This position focuses on enhancing the onboarding and risk management experiences for these platforms by providing tailored technical guidance, conducting risk assessments, and implementing optimizations. The Risk TAM collaborates closely with internal teams, including Risk Operations, Risk Product and Engineering, Stripe Connect, and Support, to deliver a user-centric experience. The goal is to serve as a subject matter expert within the Technical Account Management organization, sharing insights and best practices to benefit both the team and Stripe's users.
Key responsibilities include overseeing a portfolio's risk metrics, identifying and addressing platform challenges through dashboards and custom insights, and managing the overall risk experience in partnership with Platform TAMs. The role also involves developing both bespoke and scalable risk guidance, conducting routine technical health checks related to risk, onboarding, and verification processes, and delivering an elevated service experience to assigned users and internal stakeholders. Additionally, the Risk TAM is expected to develop a deep understanding of regional risk and onboarding requirements, build standard operating procedures to scale best practices globally, and collaborate with other TAMs, Customer Success Managers, and Account Executives to ensure exceptional user experiences.
Candidates should have a minimum of 3 years of experience in technical account management, risk management, operations, or account management roles, preferably within payments, fintech, regulated entities, or SaaS platforms or marketplaces. Proficiency with APIs, the ability to explain API concepts to technical customers, demonstrated experience with SQL, and proficiency in data analytics and reporting tools like Power BI or Tableau are essential. The role requires strong problem-solving skills, technical aptitude, a willingness to learn new technologies, excellent communication abilities, and a customer-first mindset. Experience in payments, compliance, product onboarding, or risk is also beneficial.