Technical Content Specialist- Bangalore
The Technical Content Specialist at AppsFlyer in Bangalore is a pivotal member of the global Product Knowledge team, responsible for managing and enhancing the Help Center's content operations. This role involves creating and updating product documentation, overseeing content migration projects, and implementing strategies to streamline and automate content workflows. Ideal candidates should possess a strong technical background and a passion for transforming complex information into accessible, user-friendly resources.
Key responsibilities include executing large-scale content migrations while ensuring the integrity of formatting, links, and structure across platforms. The role also entails troubleshooting and resolving Help Center UI/UX issues using HTML and CSS expertise. Additionally, the specialist will leverage Generative AI tools to scale content creation, translate technical specifications into user-friendly guides, and automate repetitive documentation operations tasks. Collaborating with internal stakeholders to research new features and update existing documentation is also a critical aspect of this position.
Candidates should have 2–4 years of experience in technical writing, content operations, or knowledge base management within a B2B SaaS environment. Proficiency in HTML and CSS is essential, along with proven experience using AI tools to enhance productivity and automate tasks. Strong attention to detail, a self-starter mentality, and excellent written and spoken English communication skills are required. Familiarity with tools such as G-suite, Zendesk, Asana, and content marketing or AdTech knowledge is advantageous.
While specific compensation details are not provided, AppsFlyer offers a comprehensive benefits package that includes health insurance, paid time off, and opportunities for professional development. The company fosters a collaborative and innovative work environment, encouraging employees to contribute ideas and take ownership of projects. Employees have access to various learning resources and career advancement opportunities within the organization.
AppsFlyer is a global leader in mobile attribution and marketing analytics, empowering businesses to make informed decisions through innovative, privacy-preserving technologies. With a diverse and inclusive culture, the company values curiosity, diversity, and innovation, providing a dynamic environment for personal and professional growth. Joining AppsFlyer offers the opportunity to work with cutting-edge technologies and be part of a team dedicated to excellence and continuous improvement.