Technical Support Engineer

Kaseya is seeking a Technical Support Engineer to join our dynamic team in Orlando, Florida. As a leading provider of IT infrastructure and security management solutions, Kaseya empowers Managed Service Providers (MSPs) and internal IT organizations worldwide. This role offers an opportunity to work within a fast-paced environment, contributing to the success of our global customer base.

In this position, you will be responsible for delivering prompt and effective technical support to clients using our products. Your day-to-day activities will include diagnosing and resolving technical issues, assisting with product configuration, and collaborating with cross-functional teams to escalate and resolve complex challenges. Engaging with customers through various communication channels, you will ensure their satisfaction and success with our solutions.

The ideal candidate will possess a strong understanding of major operating systems, including Windows, macOS, and Linux. Proficiency in networking protocols, security configurations, and system administration is essential. Excellent problem-solving skills and the ability to communicate technical concepts effectively to diverse audiences are required. Relevant certifications such as CompTIA A+, Network+, or Security+ are preferred.

Kaseya offers a comprehensive benefits package, including health insurance, retirement plans, and professional development opportunities. Employees enjoy a collaborative work environment with access to cutting-edge technologies and resources to support their career growth.

Joining Kaseya means becoming part of a company that values innovation, customer success, and employee development. We are committed to fostering a culture where individuals can thrive and make a meaningful impact in the IT industry.