Technical Support Engineer
Qualia is seeking a Technical Support Engineer to join our team in Austin, TX, or remotely. As a leading B2B real estate technology company, Qualia transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our Resware product is utilized by top companies in the title insurance and settlement services industry, and we are looking for a dedicated professional to support its growth and success.
In this role, you will independently manage technical support cases from initial response through resolution, including those for key accounts. Your responsibilities will encompass diagnosing application, service, and integration failures, performing installations, upgrades, and migrations of the Resware platform, and collaborating with internal teams to enhance product delivery and customer outcomes. You will also author and maintain documentation, participate in triage rotations, and serve as a trusted technical point of contact for both customers and internal teams.
The ideal candidate will have over five years of experience providing technical advisory and debugging support for Windows-based enterprise-level software. Proficiency in IIS setup and configuration, log and packet analysis, Windows Service setup and troubleshooting,.NET framework troubleshooting, Microsoft SQL troubleshooting and query capabilities, and web service experience (including API, JSON, and XML troubleshooting) is essential. Experience with secure file transfer and third-party integration troubleshooting, as well as performing or supporting enterprise software installations, upgrades, or migrations, is also required.
While specific compensation details are not provided, Qualia offers a comprehensive benefits package that includes health insurance, paid time off, and opportunities for professional development. As a company, we are committed to fostering a collaborative and innovative environment where employees can thrive and contribute to the success of our products and services.
Joining Qualia means becoming part of a dynamic team dedicated to revolutionizing the real estate industry through technology. We value individuals who are proactive, customer-focused, and eager to make a meaningful impact. If you are passionate about technology and customer support, and are looking for an opportunity to grow within a forward-thinking company, we encourage you to apply.