Vice President of Client Experience
As Vice President of Client Experience at Scorpion Enterprises, you will lead the Client Experience team to enhance and scale client interactions across all stages of the client journey. This role involves identifying key moments that build trust, eliminating friction between teams, and ensuring clients receive consistent and attentive service. Reporting to the Chief People Officer, you will collaborate closely with leaders across Sales, Account Management, Product, Marketing, People, and Operations to align strategies and implement practical tools that drive meaningful improvements.
Your primary responsibilities will include defining and leading the enterprise-wide client experience vision and roadmap, designing and continuously improving the end-to-end client journey, and establishing clear experience standards aligned with Scorpion's brand promise. You will also develop practical playbooks and frameworks to support consistency while allowing flexibility for client needs. Additionally, you will own key client experience outcomes, including retention, renewal, expansion, client health, and satisfaction metrics, and build visibility through clear dashboards and shared metrics to support informed decision-making.
The ideal candidate will have a bachelor's degree in Business, Marketing, Communications, Organizational Leadership, Human-Centered Design, Psychology, or a related field, with advanced degrees such as an MBA being valued. You should possess over 10 years of experience leading client experience or customer lifecycle strategy within complex, cross-functional organizations, and at least 5 years of experience leading and developing high-performing client experience-focused teams. Strong skills in synthesizing complex information, defining and scaling client experience frameworks, influencing senior leaders, and translating client insights into strategic actions are essential.
Scorpion offers a competitive compensation package, with a base salary range of $220,000 to $250,000, exclusive of fringe benefits. The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions. Benefits include 100% employer-paid medical, dental, and vision insurance, flexible paid time off, paid parental leave, paid cell phone and service, remote office allowance, professional development courses, and regular manager check-ins to drive performance and career growth.
At Scorpion, we are committed to creating a dynamic work environment that values diversity and inclusion. We believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Our values include a winning mindset, genuine care, unmatched results, constant improvement, and unbeatable teamwork. We are looking for a leader who embodies these values and is passionate about creating meaningful client impact, building inclusive teams, and shaping how our organization shows up for its clients.