Account Executive, CEW
As an Account Executive at Axon, you will be responsible for selling Axon's products and services to law enforcement agencies. This is a quota-carrying, external field position that requires the ability to articulate complex solutions, build and maintain senior-level relationships, navigate across customer agencies and procurement processes, and lead the Axon team to success. The position provides technical and administrative product information, demonstrations, and/or product training.
In this role, you will manage and grow revenue and market share at designated agencies to maximize customer satisfaction and achieve strategic objectives. You will develop and maintain client relationships to ultimately drive revenue growth, develop and execute account strategy by collaborating with the account team to deliver stronger, more relevant value propositions, and track customer activity in internal systems to execute on account strategy and identify additional opportunities. Additionally, you will cultivate customer relationships and ensure effective service delivery to accounts, focus on customer satisfaction, know the customer's business and workflows, develop a proper contact network within accounts, and work with and bring in experts/specialists where required. You will oversee and know all account activities for your book of business, own account relationships, and drive overall customer satisfaction for assigned accounts. You will also be responsible for forecasting, keeping management in touch with accounts in a timely fashion, gathering intelligence on competitor activity, and giving feedback to marketing. Providing customer product training as necessary and being accountable for individual expense budget management are also part of your responsibilities.
The ideal candidate will have a minimum of 5 years of demonstrated successful customer-facing software (SaaS/Cloud) sales experience and a minimum of 3 years of experience managing a book of business of major accounts. Solution or consultative sales experience working within complex sales processes is essential. Data management experience using Salesforce (preferred) or similar CRM is required, along with a strong understanding of Cloud and SaaS. The candidate must be able to travel 70% or more (3-4 days a week on the road), including overnight travel, and be able to clearly and directly articulate complex solution offerings across technical and non-technical audiences. Startup experience and some vertical experience are preferred, as well as law enforcement/public safety experience. Being a team player who collaborates with various team members regularly and is ready to own and drive the territory is crucial.
Axon offers competitive on-target earnings and a 401K with employer match, uncapped commissions, discretionary paid time off, a supportive parental leave policy, and opportunities to ride along with real police officers in real-life situations to see them use technology and get inspired.
At Axon, we are on a mission to protect life. We are explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Life at Axon is fast-paced, challenging, and meaningful. Here, you'll take ownership and drive real change, constantly growing as you work hard for a mission that matters at a company where you matter.