Agent Experience Coordinator

The Agent Experience Coordinator at Compass serves as the initial point of contact for clients entering the Burlingame office, ensuring a welcoming and professional environment. This role is integral to maintaining Compass's high standards and supporting agents in delivering exceptional service. The position is based entirely on-site at 1440 Chapin Avenue.

Key responsibilities include managing the front desk by greeting guests, handling phone calls, and overseeing mail distribution. The coordinator ensures the office's appearance and organization meet company standards, maintains supply inventories, and addresses facility issues. Additionally, the role involves assisting agents with Compass tools and programs, providing basic marketing support, and coordinating with other departments to address agent inquiries.

Candidates should have 1-2 years of experience in customer service, office management, hospitality, or operations. Experience in real estate and familiarity with enterprise technologies like Zendesk, Salesforce, or Confluence are advantageous. Strong interpersonal skills, problem-solving abilities, attention to detail, and the capacity to work during standard office hours are essential. The role also requires the ability to lift up to 25 lbs.

The expected base pay for this position ranges from $28.85 to $31.00 per hour, with final offers depending on experience, skills, and internal equity. Additional compensation elements, such as bonuses, commissions, or equity grants, may be available, along with a comprehensive benefits program.

Compass fosters a collaborative and energetic culture grounded in its Entrepreneurship Principles and commitment to diversity, equity, inclusion, growth, and mobility. The company offers competitive compensation packages, robust benefits, and professional growth opportunities aimed at enhancing employees' careers.