Assistant Store Manager
The Assistant Store Manager at PLS plays a pivotal role in ensuring the store delivers outstanding customer service, meets operational objectives, and adheres to company policies. PLS, a leading retail provider of financial services, operates over 200 financial service centers across 12 states, offering consumers convenient financial products to manage their daily needs. The Assistant Store Manager supports the Store Manager in daily operations and assumes leadership responsibilities in their absence.
Key responsibilities include maintaining exemplary customer service, building strong customer relationships, and fostering a customer-centric culture within the store. The role involves assisting in implementing strategies to achieve store goals, recruiting and developing team members, ensuring compliance with regulations, and performing duties of a Customer Service Representative when necessary. Additional tasks encompass analyzing financial statements to maximize sales, marketing within the community, resolving customer complaints, managing schedules, and maintaining a clean store environment.
Candidates should have a minimum of one year of management experience in industries such as hospitality, financial services, retail, or restaurants. Essential skills include the ability to engage with customers confidently, develop positive relationships, and inspire excellence within a team. Strong communication and presentation skills, a high-energy and collaborative management style, professional appearance, integrity, and flexibility to work various hours, including early mornings, evenings, weekends, and holidays, are required. English fluency is mandatory, and bilingual proficiency in English and Spanish is a plus.
PLS offers eligible team members benefits such as medical, dental, and vision insurance, a 401(k) plan, vacation time, opportunities for advancement, and ongoing training. The company emphasizes core values including communication, customer focus, integrity and trust, teamwork, and results.