Overnight Manager
The Overnight Manager at PLS is responsible for providing on-call support to Customer Service Representatives (CSRs) during overnight hours, ensuring that assigned stores deliver outstanding customer service and adhere to store procedures. This role is integral to meeting operating objectives, sales, and financial goals. The Overnight Manager performs all duties of a CSR and supports store management in the overnight operations of the stores.
Key responsibilities include ensuring all transactions comply with federal, state, and local regulations, reviewing and enforcing company policies with CSRs, and facilitating communication between store management and CSRs. The Overnight Manager attends monthly regional meetings to relay necessary information, supports a strong customer service culture, assists in resolving customer complaints, approves checks up to specified limits, conducts video camera audits for additional support and security, maintains a clean and organized store environment, prepares required reports for store and district managers, and manages multiple projects simultaneously while handling frequent interruptions.
The position requires a minimum of six months of PLS check cashing experience, previous customer service experience in industries such as hospitality, financial services, banking, retail, or restaurant, and at least one year of supervisory experience in similar industries. Candidates should have the ability to develop positive relationships with internal and external customers, possess superior verbal and written communication skills, demonstrate exceptional attention to detail and multitasking abilities, exhibit a strong desire to exceed goals and inspire excellence in a team, and maintain a professional appearance and demeanor. The role also demands flexibility to work overnight shifts, weekends, and holidays. Bilingual proficiency in English and Spanish is a plus.
Eligible employees are offered benefits including medical, dental, and vision insurance, a 401(k) plan, vacation time, opportunities for advancement, and ongoing training. This position is also bonus eligible.
PLS fosters a company culture centered around core values such as communication, customer focus, integrity and trust, teamwork, and results. The organization emphasizes professional growth opportunities and encourages employees to build their careers within the company.