Assistant Store Manager
The Assistant Store Manager at PLS plays a pivotal role in ensuring the store delivers exceptional customer service, meets operational objectives, and adheres to company policies. This position involves supporting the Store Manager in daily operations and leading the team in their absence. PLS, a leading retail provider of financial services, operates over 200 financial service centers across 12 states, offering convenient financial products to help customers manage their day-to-day financial needs.
Key responsibilities include maintaining exemplary customer service, building strong customer relationships, and fostering a customer-centric culture within the store. The Assistant Store Manager assists in implementing strategies to achieve store goals, recruits and develops team members, ensures compliance with regulations, and performs duties such as transaction processing and cash handling. Additional tasks involve analyzing financial statements to maximize sales, marketing within the community, resolving customer complaints, managing schedules and audits, and maintaining a clean store environment.
Candidates should have a minimum of one year of management experience in industries like hospitality, financial services, retail, or restaurants. Essential skills include the ability to engage with customers confidently, develop positive customer relationships, and inspire team excellence. Strong communication and presentation skills, high-energy collaborative management experience, professional appearance and demeanor, honesty, integrity, and flexibility to work various hours, including early mornings, evenings, weekends, and holidays, are required. English fluency is mandatory, and bilingual proficiency in English and Spanish is a plus.
PLS offers benefits for eligible team members, including medical, dental, and vision insurance, a 401(k) plan, vacation time, opportunities for advancement, and ongoing training.
Joining PLS means becoming part of a company that values communication, customer focus, integrity, teamwork, and results. With a commitment to providing convenient and transparent financial services, PLS offers a dynamic work environment with opportunities for professional growth and development.