Assistant Store Manager
The Assistant Store Manager at PLS plays a pivotal role in ensuring the store delivers outstanding customer service and meets its operational and financial objectives. This position involves assisting the Store Manager in daily operations and, in their absence, directing the activities of all team members. PLS, a leading retail provider of financial services, operates over 200 financial service centers across 12 states, offering consumers convenient financial products and services.
Key responsibilities include maintaining exemplary customer service, building strong relationships with customers, and fostering a customer-centric culture within the store. The Assistant Store Manager assists in implementing strategies to achieve store goals, recruits and develops team members, ensures compliance with regulations, and performs duties such as transaction processing and cash handling. Additional tasks involve analyzing financial statements, marketing within the community, resolving customer complaints, managing schedules, and maintaining a clean store environment.
Candidates should have a minimum of one year of management experience in industries like hospitality, financial services, retail, or restaurants. Essential skills include the ability to engage with customers, develop positive relationships, and inspire excellence in a team. Strong communication and presentation skills, a professional appearance, and the ability to work flexible hours, including early mornings, evenings, weekends, and holidays, are required. English fluency is mandatory, with bilingual abilities in English and Spanish considered a plus.
Eligible team members are offered benefits such as medical, dental, and vision insurance, a 401(k) plan, vacation time, opportunities for advancement, and ongoing training.
PLS emphasizes core values like communication, customer focus, integrity, trust, teamwork, and results. The company provides a dynamic work environment with opportunities for professional growth and development, making it an attractive choice for individuals seeking a rewarding career in the financial services industry.