Assistant Store Manager

The Assistant Store Manager at PLS plays a pivotal role in leading the store's operations and ensuring exceptional customer service. PLS, a prominent retail provider of financial services, operates over 200 centers across 12 states, offering convenient financial products to meet daily needs. This position is based at 19 Maverick Square, East Boston, MA 02128.

Key responsibilities include maintaining exemplary customer service, building strong customer relationships, and fostering a customer-centric culture within the store. The Assistant Store Manager assists the Store Manager in implementing strategies to achieve store goals, recruiting and developing team members, ensuring compliance with regulations, and overseeing daily operations such as transaction processing and cash handling. Additionally, the role involves analyzing financial statements to maximize sales, marketing within the community, resolving customer complaints, and managing schedules and audits.

Candidates should have at least one year of management experience in industries like hospitality, financial services, retail, or restaurants. Essential skills include strong customer engagement, relationship-building, a desire to exceed company initiatives, excellent communication, high-energy collaboration, and a professional demeanor. Flexibility to work various hours, including early mornings, evenings, weekends, and holidays, is required. English fluency is mandatory, with bilingual abilities in English and Spanish considered a plus.

Eligible team members are offered benefits such as medical, dental, and vision insurance, a 401(k) plan, vacation time, opportunities for advancement, and ongoing training.

PLS values communication, customer focus, integrity, trust, teamwork, and results, striving to demonstrate these core values in all positions. The company provides a dynamic work environment with opportunities for professional growth and development.