Assistant Store Manager
The Assistant Store Manager at PLS is a leadership role responsible for ensuring outstanding customer service, achieving operational objectives, and adhering to company policies. This position supports the Store Manager in daily operations and, in their absence, directs all team activities. PLS, a leading retail provider of financial services, operates over 200 centers across 12 states, offering convenient financial products to help customers manage their day-to-day needs.
Key responsibilities include maintaining exemplary customer service, building strong customer relationships, and fostering a customer-centric culture within the store. The Assistant Store Manager assists in implementing strategies to meet store goals, recruits and develops team members, ensures compliance with regulations, and supervises customer service activities. Additional duties involve analyzing financial statements, marketing within the community, resolving customer complaints, managing schedules, and maintaining a clean store environment.
Candidates should have at least one year of management experience in industries such as hospitality, financial services, retail, or restaurants. Essential skills include the ability to engage with customers, develop positive relationships, and inspire excellence in a team. Strong communication and presentation skills, a professional appearance, and integrity are also required. Flexibility to work various hours, including early mornings, evenings, weekends, and holidays, is necessary. English fluency is required, and bilingual proficiency in English and Spanish is a plus.
Eligible team members receive benefits such as medical, dental, and vision insurance, a 401(k) plan, vacation time, opportunities for advancement, and ongoing training.
PLS values communication, customer focus, integrity, teamwork, and results, striving to demonstrate these core values in all positions. The company offers a dynamic work environment with opportunities for professional growth and development.