Assistant Store Manager
The Assistant Store Manager at PLS plays a pivotal role in ensuring the store delivers exceptional customer service, meets operational objectives, and adheres to company policies. This position involves supporting the Store Manager in daily operations and, in their absence, leading the team to maintain seamless store functionality. PLS, a leading retail provider of financial services, operates over 200 centers across 12 states, offering convenient financial products to help customers manage their day-to-day needs.
Key responsibilities include maintaining exemplary customer service, building strong relationships with customers, and fostering a customer-centric culture within the store. The Assistant Store Manager assists in implementing strategies to achieve store goals, recruits and develops team members, ensures compliance with regulations, and analyzes financial statements to maximize sales. Additional duties involve marketing within the community, resolving customer complaints, managing schedules, and maintaining a clean store environment.
Candidates should have a minimum of one year of management experience in industries such as hospitality, financial services, retail, or restaurants. Essential skills include the ability to engage with customers confidently, develop positive relationships, and inspire excellence within the team. Strong communication and presentation skills, a high-energy and collaborative management style, and a professional appearance are also required. Flexibility to work various hours, including early mornings, evenings, weekends, and holidays, is necessary. English fluency is required, and bilingual abilities in English and Spanish are a plus.
PLS offers a comprehensive benefits package for eligible team members, including medical, dental, and vision insurance, a 401(k) plan, paid vacation, opportunities for advancement, and ongoing training. The company emphasizes a culture of communication, customer focus, integrity, teamwork, and results, providing a supportive environment for professional growth.