Assistant Store Manager
The Assistant Store Manager at PLS plays a pivotal role in ensuring the store delivers outstanding customer service and meets its operational and financial objectives. PLS, a leading retail provider of financial services, operates over 200 financial service centers across 12 states, offering convenient and transparent financial products to help customers manage their day-to-day financial needs.
In this role, the Assistant Store Manager is responsible for maintaining exemplary customer service, building strong relationships with customers, and fostering a customer-centric culture within the store. Key responsibilities include assisting the Store Manager in implementing strategies to achieve store goals, recruiting and developing team members, ensuring compliance with regulations, and overseeing daily operations such as transaction processing and cash handling. Additionally, the Assistant Store Manager analyzes financial statements to maximize sales, engages in community marketing efforts, resolves customer complaints, and helps maintain a clean store environment.
Candidates should have a minimum of one year of management experience in industries such as hospitality, financial services, retail, or restaurants. The role requires strong customer engagement skills, the ability to develop positive customer relationships, and a desire to exceed company initiatives. Excellent communication and presentation skills, high-energy collaborative management experience, and a professional appearance and demeanor are essential. Flexibility to work early mornings, evenings, weekends, and holidays is required. English fluency is mandatory, and bilingual proficiency in English and Spanish is a plus.
PLS offers benefits for eligible team members, including medical, dental, and vision insurance, 401(k) plans, vacation time, opportunities for advancement, and ongoing training.
At PLS, core values such as communication, customer focus, integrity and trust, teamwork, and results are integral to all positions. The company provides a dynamic work environment with opportunities for growth and development, making it an attractive place for individuals seeking to advance their careers in the financial services industry.