Assistant Store Manager
The Assistant Store Manager at PLS plays a pivotal role in ensuring the store delivers exceptional customer service, meets operational objectives, and adheres to company policies. PLS, a leading retail provider of financial services, operates over 200 financial service centers across 12 states, offering convenient financial products to help customers manage their daily financial needs.
Key responsibilities include maintaining exemplary customer service, building strong customer relationships, and fostering a customer-centric culture within the store. The Assistant Store Manager assists in implementing strategies to achieve store goals, recruits and develops team members, ensures compliance with regulations, and supervises daily operations, including transaction processing and cash handling. Additional duties involve analyzing financial statements to maximize sales, marketing within the community to increase market share, resolving customer complaints, managing schedules and audits, and maintaining a clean store environment.
Candidates should have a minimum of one year of management experience in industries such as hospitality, financial services, retail, or restaurants. Essential skills include the ability to engage with customers confidently, develop positive customer relationships, and inspire excellence within a team. Strong communication and presentation skills, high-energy collaborative management experience, professional appearance and demeanor, honesty, integrity, and flexibility to work various hours, including early mornings, evenings, weekends, and holidays, are required. English fluency is mandatory, and bilingual proficiency in English and Spanish is a plus.
PLS offers eligible team members benefits such as medical, dental, and vision insurance, a 401(k) plan, paid vacation, opportunities for advancement, and ongoing training.
The company emphasizes core values of communication, customer focus, integrity and trust, teamwork, and results, fostering a supportive and growth-oriented work environment.