Assistant Store Manager

The Assistant Store Manager at PLS plays a pivotal role in ensuring the store delivers outstanding customer service and meets its operational and financial objectives. PLS, a leading retail provider of financial services, operates over 200 financial service centers across 12 states, offering convenient financial products to help customers manage their day-to-day financial needs. This position is based at 14020 Pioneer Blvd, Norwalk, CA 90650.

Key responsibilities include maintaining exemplary customer service, building strong relationships with customers, and fostering a customer-centric culture within the store. The Assistant Store Manager assists the Store Manager in implementing strategies to achieve store goals, recruiting and developing team members, ensuring compliance with regulations, and managing daily operations such as transaction processing and cash handling. Additionally, the role involves analyzing financial statements to maximize sales, marketing within the community, resolving customer complaints, and maintaining a clean store environment.

Candidates should have a minimum of one year of management experience in industries like hospitality, financial services, retail, or restaurants. The role requires strong customer engagement skills, the ability to develop positive customer relationships, and a desire to exceed company initiatives. Excellent communication and presentation skills, high-energy collaborative management experience, and a professional appearance are essential. Flexibility to work various hours, including early mornings, evenings, weekends, and holidays, is required. English fluency is mandatory, and bilingual proficiency in English and Spanish is a plus.

Eligible team members are offered benefits including medical, dental, and vision insurance, a 401(k) plan, vacation time, opportunities for advancement, and ongoing training. PLS emphasizes core values such as communication, customer focus, integrity and trust, teamwork, and results in all positions.