Assistant Store Manager

The Assistant Store Manager at PLS plays a pivotal role in ensuring the store delivers exceptional customer service, meets operational objectives, and adheres to company policies. PLS, a leading retail provider of financial services, operates over 200 financial service centers across 12 states, offering convenient financial products to help customers manage their daily financial needs.

In this role, the Assistant Store Manager is responsible for maintaining exemplary customer service within the store, building strong relationships with customers, and establishing a robust customer service culture. Key responsibilities include assisting the Store Manager in implementing strategies to meet store goals, recruiting and developing store team members, ensuring compliance with federal, state, and local regulations, and analyzing financial statements to maximize sales. Additionally, the Assistant Store Manager performs the duties of a Customer Service Representative and supervises CSR activities in the absence of the Store Manager.

Candidates should have a minimum of one year of management experience in industries such as hospitality, financial services, retail, or restaurant. The role requires the ability to engage confidently with customers, develop positive customer relationships, and inspire excellence in a team. Strong communication and presentation skills, a high-energy and collaborative management style, and a professional appearance and demeanor are essential. Flexibility to work early mornings, evenings, weekends, and holidays is required. English fluency is mandatory, and bilingual proficiency in English and Spanish is a plus.

PLS offers a comprehensive benefits package for eligible team members, including medical, dental, and vision insurance, a 401(k) plan, paid vacation, opportunities for advancement, and ongoing training. The company emphasizes its core values of communication, customer focus, integrity and trust, teamwork, and results in all positions.