Assistant Store Manager
The Assistant Store Manager at PLS plays a pivotal role in ensuring the store delivers outstanding customer service, meets operational objectives, and adheres to company policies. PLS, a leading retail provider of financial services, operates over 200 financial service centers across 12 states, offering consumers convenient financial products to manage their daily needs. The Assistant Store Manager works closely with the Store Manager to oversee daily operations and, in the Store Manager's absence, directs all team activities.
Key responsibilities include maintaining exemplary customer service, building strong customer relationships, and fostering a customer-centric culture within the store. The Assistant Store Manager assists in implementing strategies to achieve store goals, recruits and develops team members, ensures compliance with regulations, and performs duties of a Customer Service Representative when necessary. Additional tasks involve analyzing financial statements to maximize sales, marketing within the community, resolving customer complaints, managing schedules, and maintaining a clean store environment.
Candidates should have at least one year of management experience in industries such as hospitality, financial services, retail, or restaurants. Essential skills include the ability to engage with customers confidently, develop positive relationships, and inspire team excellence. Strong communication and presentation skills, a high-energy and collaborative management style, professional appearance, integrity, and flexibility to work various hours, including early mornings, evenings, weekends, and holidays, are required. English fluency is mandatory, and bilingual proficiency in English and Spanish is a plus.
PLS offers benefits for eligible team members, including medical, dental, and vision insurance, a 401(k) plan, vacation time, opportunities for advancement, and ongoing training.
The company emphasizes core values such as communication, customer focus, integrity and trust, teamwork, and results. PLS provides a dynamic work environment with opportunities for growth and development, making it an attractive choice for individuals seeking a rewarding career in the financial services industry.