Assistant Store Manager
The Assistant Store Manager at PLS plays a pivotal role in ensuring the store delivers outstanding customer service and meets its operational and financial objectives. As a key member of the leadership team, the Assistant Store Manager supports the Store Manager in daily operations and, in their absence, directs the activities of all team members. PLS, a leading retail provider of financial services, operates over 200 financial service centers across 12 states, offering consumers convenient financial products to manage their day-to-day needs.
Key responsibilities include maintaining exemplary customer service within the store, building strong relationships with customers to encourage repeat business, and establishing a customer service-focused culture. The Assistant Store Manager assists in implementing strategies to meet store goals, recruits and develops team members, ensures compliance with regulations, and performs duties such as transaction processing and cash handling. Additional tasks involve analyzing financial statements to maximize sales, marketing within the community, resolving customer complaints, managing schedules, and maintaining a clean store environment.
Candidates should have a minimum of one year of management experience in industries like hospitality, financial services, retail, or restaurants. The role requires the ability to engage with customers confidently, develop positive relationships, and inspire excellence within the team. Strong communication and presentation skills, a high-energy and collaborative management style, professional appearance, integrity, and flexibility to work various hours, including early mornings, evenings, weekends, and holidays, are essential. English fluency is required, and bilingual abilities in English and Spanish are a plus.
PLS offers benefits for eligible team members, including medical, dental, and vision insurance, 401(k) plans, vacation time, opportunities for advancement, and ongoing training. The company emphasizes core values such as communication, customer focus, integrity and trust, teamwork, and results, striving to demonstrate these in all positions.