Assistant Store Manager
The Assistant Store Manager at PLS plays a pivotal role in ensuring the store delivers outstanding customer service and meets its operational and financial objectives. This position involves assisting the Store Manager in daily operations and, in their absence, directing the activities of all team members. PLS, a leading retail provider of financial services, operates over 200 financial service centers across 12 states, offering convenient financial products to help customers manage their day-to-day financial needs.
Key responsibilities include maintaining exemplary customer service, building strong relationships with customers, and fostering a customer-centric culture within the store. The Assistant Store Manager assists in implementing strategies to meet store goals, recruits and develops team members, ensures compliance with regulations, and supervises customer service activities. Additional duties involve analyzing financial statements, marketing within the community, resolving customer complaints, managing schedules, and maintaining a clean store environment.
Candidates should have a minimum of one year of management experience in industries such as hospitality, financial services, retail, or restaurants. The role requires strong customer engagement skills, the ability to develop positive customer relationships, a desire to exceed company initiatives, excellent communication and presentation skills, and a professional appearance and demeanor. Flexibility to work various hours, including early mornings, evenings, weekends, and holidays, is essential. English fluency is required, and bilingual proficiency in English and Spanish is a plus.
PLS offers benefits for eligible team members, including medical, dental, and vision insurance, a 401(k) plan, vacation time, opportunities for advancement, and ongoing training.
At PLS, core values such as communication, customer focus, integrity and trust, teamwork, and results are emphasized. The company provides a dynamic work environment with opportunities for growth and development, making it an attractive place for individuals seeking to advance their careers in the financial services industry.