Assistant Store Manager
The Assistant Store Manager at PLS plays a pivotal role in ensuring the store delivers exceptional customer service and meets its operational and financial objectives. PLS, a leading retail provider of financial services, operates over 200 centers across 12 states, offering convenient financial products to help customers manage their daily financial needs. This position is based at 5200 W. North Ave., Chicago, IL 60639.
Key responsibilities include maintaining exemplary customer service, building strong customer relationships, and fostering a customer-centric culture within the store. The Assistant Store Manager assists the Store Manager in implementing strategies to achieve store goals, recruiting and developing team members, ensuring compliance with regulations, and overseeing daily operations in the Store Manager's absence. Additional duties involve analyzing financial statements, marketing within the community, resolving customer complaints, and managing schedules and audits.
Candidates should have at least one year of management experience in industries such as hospitality, financial services, retail, or restaurants. The role requires strong customer engagement skills, the ability to develop positive customer relationships, and a desire to exceed company initiatives. Excellent communication and presentation skills, high-energy collaborative management experience, and a professional appearance and demeanor are essential. Flexibility to work various hours, including early mornings, evenings, weekends, and holidays, is necessary. English fluency is required, and bilingual proficiency in English and Spanish is a plus.
Eligible team members are offered benefits including medical, dental, and vision insurance, a 401(k) plan, vacation time, opportunities for advancement, and ongoing training.
PLS values communication, customer focus, integrity and trust, teamwork, and results. The company provides a dynamic work environment with opportunities for professional growth and development, making it an attractive choice for individuals seeking a rewarding career in the financial services industry.