Assistant Store Manager
The Assistant Store Manager at PLS plays a pivotal role in ensuring the store delivers outstanding customer service, meets operational objectives, and adheres to company policies. This position involves leading the store team, supporting the Store Manager in daily operations, and stepping in to direct activities in the Store Manager's absence. PLS, a leading retail provider of financial services, operates over 200 financial service centers across 12 states, offering convenient financial products to help customers manage their day-to-day financial needs.
Key responsibilities include maintaining exemplary customer service, building strong relationships with customers, and fostering a customer-centric culture within the store. The Assistant Store Manager assists in implementing strategies to achieve store goals, recruits and develops team members, ensures compliance with regulations, and analyzes financial statements to maximize sales. Additional duties involve marketing within the community, resolving customer complaints, managing schedules, and maintaining a clean store environment.
Candidates should have at least one year of management experience in industries such as hospitality, financial services, retail, or restaurants. The role requires strong customer engagement skills, the ability to develop positive relationships, a desire to exceed company initiatives, and excellent communication abilities. Flexibility to work various hours, including early mornings, evenings, weekends, and holidays, is essential. English fluency is required, and bilingual proficiency in English and Spanish is a plus.
PLS offers benefits for eligible team members, including medical, dental, and vision insurance, a 401(k) plan, vacation time, opportunities for advancement, and ongoing training.
The company emphasizes core values such as communication, customer focus, integrity and trust, teamwork, and results. PLS provides a dynamic work environment with opportunities for growth and development, making it an attractive choice for individuals seeking a rewarding career in the financial services industry.