Associate Account Manager - SB (Benelux)

The Associate Account Manager - SB (Benelux) role at Trustpilot is focused on supporting small business clients in the Benelux region. As part of the Customer Success team, this position is essential in helping businesses maximize the value of Trustpilot's platform and maintaining strong client relationships. Trustpilot, a global leader in online reviews, offers a dynamic environment aimed at powering trust and transparency between businesses and consumers.

In this role, the Associate Account Manager will be responsible for managing a portfolio of small business accounts, driving customer engagement, and ensuring overall customer satisfaction. Key responsibilities include onboarding new businesses, conducting regular check-ins, providing product training, addressing questions and concerns, and proactively identifying upselling or cross-selling opportunities. The position requires a client-focused approach and the ability to solve complex problems efficiently.

Candidates should have a bachelor's degree or equivalent work experience, along with a proven track record in account management, customer success, or related fields. Fluency in Dutch and English is required, as well as strong communication and interpersonal skills. Prior experience with SaaS platforms or digital marketing services in the Benelux market is highly preferred.

Trustpilot offers a comprehensive range of benefits, including health and wellness programs, generous paid time off, professional learning opportunities, and flexible working arrangements. The company is known for its inclusive, collaborative culture and commitment to the personal and professional growth of its employees.

Trustpilot’s work environment fosters creativity, innovation, and continuous learning, making it an exciting place to develop a career in the rapidly evolving technology sector. Employees have access to global resources and can make a real impact by supporting businesses to build trust with their customers.