Associate Program Manager
The Associate Program Manager at Compass plays a pivotal role within the Customer Success Team, focusing on developing and executing enablement programs that drive product adoption and enhance satisfaction among both customers and employees. Compass, established in 2012, is revolutionizing the real estate industry by providing an end-to-end platform that empowers residential real estate agents to deliver exceptional service to their clients.
In this position, the Associate Program Manager collaborates with internal stakeholders to identify and prioritize enablement needs, tailoring programs to align with Compass's value proposition. Responsibilities include designing and implementing comprehensive learning opportunities through various methods such as live instruction, on-demand coursework, playbook creation, and customized coaching sessions. Additionally, the role involves developing agent- and employee-facing resources, establishing key performance indicators to evaluate program effectiveness, and continuously monitoring and reporting on program performance.
Candidates should possess a minimum of 5 years of experience in customer success or hospitality, with a proven track record of empowering and supporting customers and peers with complex products and situations. Hands-on experience in building and delivering training to both technical and non-technical audiences is essential. Strong project management skills, excellent interpersonal abilities, and a self-motivated, proactive attitude are also required. The ability to simplify complex concepts, develop engaging in-class exercises, and maintain an acute awareness of shifting deadlines and priorities is crucial.
The salary range for this position is $86,800 to $96,400 annually, with the base pay offered varying depending on job-related knowledge, skills, and experience. In addition to competitive compensation, Compass offers a comprehensive benefits package, including bonuses, restricted stock units, paid vacation, holidays, sick time, parental leave, and recharge leave. Medical, tele-health, dental, and vision benefits are provided, along with a 401(k) plan, flexible spending accounts, commuter programs, life and disability insurance, and additional perks such as fertility benefits and caregiver referral networks.
Compass fosters a collaborative and energetic culture grounded in its Entrepreneurship Principles and a commitment to diversity, equity, inclusion, growth, and mobility. Employees are encouraged to be their authentic selves and are provided with professional growth opportunities aimed at enhancing their careers. Joining Compass means becoming part of a team dedicated to helping everyone find their place in the world.