Client Value Partner (CVP) - AI-Driven Transformation & Process Intelligence
The Client Value Partner (CVP) role at Celonis is a pivotal position within the Value Engineering team, focusing on driving data-driven business transformation for strategic customers. Celonis, a global leader in Process Intelligence and Process Mining technology, is dedicated to enhancing business processes through advanced AI capabilities. The CVP will lead cross-functional teams to ensure customer success and satisfaction, aligning with Celonis' mission to optimize processes for people, companies, and the planet.
Key responsibilities include developing and maintaining strong relationships with key stakeholders, including C-level executives, to embed Celonis into their strategic objectives. The CVP will oversee the end-to-end customer value journey, influence senior stakeholders through executive communication and industry expertise, and drive value realization and adoption within accounts. Additionally, the role involves organizing and leading customer advisory boards, acting as the voice of the customer within the company, and contributing to innovation and new asset development.
The ideal candidate will have a minimum of 15 years of relevant experience in customer success, strategy consulting, or related fields, with a strong background in driving large-scale transformation programs and process re-engineering engagements. Experience with AI-based transformation is highly desirable. The role requires deep exposure to and experience with successful change management initiatives, as well as the ability to mentor and coach team members, providing guidance and support for their success.
Celonis offers a dynamic work environment that fosters innovation and strategic change, providing opportunities for professional growth and development. Employees are encouraged to contribute to the company's mission of unlocking global productivity and sustainability by placing intelligence at the core of every business process. The company values accountability, customer value, and a commitment to doing business that is good for people and the planet.