Customer Experience Manager, Front Office Consulting
As a Customer Experience Manager, Front Office Consulting at Ridgeline, you will lead a team of functional consultants responsible for delivering end-to-end implementations of Ridgeline’s enterprise cloud platform across trading, portfolio management, and compliance workflows. You will oversee functional delivery across multiple concurrent implementations while building a scalable consulting practice that drives exceptional customer outcomes. In this role, you will shape delivery standards, strengthen cross-functional collaboration, and champion modern tooling—including AI-powered technologies such as ChatGPT, OpenAI models, and Claude—to enhance implementation quality, consulting effectiveness, and operational efficiency.
Key responsibilities include leading, coaching, and developing a team of Front Office Consultants delivering enterprise SaaS implementations for investment management firms. You will foster a collaborative consulting culture rooted in ownership, knowledge sharing, transparency, and continuous learning. Additionally, you will oversee front office workstreams across multiple enterprise implementations to ensure high-quality, on-time delivery, and guide teams through complex implementation challenges while maintaining strong relationships with customer stakeholders.
The ideal candidate will have 8+ years of experience implementing investment management software in a customer-facing role, with deep expertise in front office workflows including trading, portfolio management, and compliance monitoring. A minimum of 3 years of people management experience within a consulting or professional services environment is required. Strong understanding of the investment management lifecycle, knowledge of various investment instruments, and proven experience leading complex, multi-workstream SaaS implementations are essential. Exceptional interpersonal, communication, and executive stakeholder management skills, along with experience handling customer escalations with professionalism and sound judgment, are also important.
Ridgeline offers a competitive compensation package, with a typical starting salary range of $143,000 to $234,000 OTE, and up to $257,000 OTE in select locations. Employees can participate in the Company Stock Plan and enjoy benefits such as unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans. Ridgeline is committed to fostering a collaborative and high-performing culture, providing ample opportunities for career advancement and professional growth.