Customer Service Representative Bilingual Preferred

Customer Service Representatives (CSRs) at PLS serve as the primary point of contact for customers, embodying the company's commitment to exceptional service. PLS, a leading retail provider of financial services, operates over 200 financial service centers across 12 states, offering convenient and transparent financial products to help customers manage their daily financial needs.

In this role, CSRs are responsible for delivering outstanding customer service to ensure repeat business. They educate customers on PLS products and services, complete transactions accurately, maintain balanced cash drawers, and resolve customer complaints or refer them to the Store Manager for resolution. Additionally, CSRs help maintain a clean and organized store environment.

Preferred qualifications include previous customer service experience in industries such as hospitality, financial services, retail, or restaurants. Candidates should be comfortable engaging with customers, possess strong verbal communication skills, and have the ability to offer products and services based on customer needs. A professional appearance and demeanor, honesty, integrity, and flexibility to work various hours, including early mornings, evenings, weekends, and holidays, are also important. English fluency is required, and bilingual proficiency in English and Spanish is a plus.

Eligible team members can benefit from medical, dental, and vision insurance, a 401(k) plan, vacation time, opportunities for advancement, and ongoing training. PLS strives to demonstrate core values such as communication, customer focus, integrity and trust, teamwork, and results in all positions.