Customer Service Representative Bilingual Preferred

The Customer Service Representative (CSR) at PLS serves as the primary point of contact for customers, embodying the company's commitment to exceptional service. PLS, a leading retail provider of financial services, operates over 200 financial service centers across 12 states, offering convenient and transparent financial products to help customers manage their daily financial needs.

In this role, the CSR is responsible for delivering outstanding customer service to ensure repeat business. Key duties include educating customers on PLS products and services, completing transactions accurately using the point-of-sale system, maintaining a balanced cash drawer, and adhering to all federal, state, and local regulations. Additionally, the CSR addresses customer complaints, maintains a clean store environment, and performs other tasks as directed by management.

Candidates should have previous customer service experience in industries such as hospitality, financial services, retail, or restaurants. Strong verbal communication skills, attention to detail, and the ability to engage with customers are essential. A professional appearance and demeanor, integrity, and flexibility to work various hours, including early mornings, evenings, weekends, and holidays, are required. Fluency in English is mandatory, and bilingual proficiency in English and Spanish is preferred.

PLS offers eligible team members benefits including medical, dental, and vision insurance, a 401(k) plan, vacation time, opportunities for advancement, and ongoing training.

The company fosters a culture centered on communication, customer focus, integrity, teamwork, and results. PLS values its employees and provides a supportive environment with opportunities for growth and development.