Customer Service Representative

Customer Service Representatives (CSRs) at PLS serve as the primary point of contact for customers, embodying the company's commitment to exceptional service. PLS, a leading retail provider of financial services, operates over 200 centers across 12 states, offering convenient and transparent financial products to assist customers with their daily financial needs.

In this role, CSRs are responsible for delivering outstanding customer service to ensure repeat business. They educate customers on PLS's products and services, complete transactions accurately, maintain balanced cash drawers, and resolve customer complaints or refer them to the Store Manager for resolution. Additionally, CSRs help maintain a clean and welcoming store environment and perform other duties as instructed by management.

Candidates should have previous customer service experience in industries such as hospitality, financial services, retail, or restaurants. Strong verbal communication skills, attention to detail, and the ability to engage with customers are essential. A professional appearance and demeanor, honesty, integrity, and flexibility to work various hours, including early mornings, evenings, weekends, and holidays, are also required. English fluency is mandatory, and bilingual abilities in English and Spanish are a plus.

PLS offers eligible team members benefits including medical, dental, and vision insurance, a 401(k) plan, vacation time, opportunities for advancement, and ongoing training. The company emphasizes core values such as communication, customer focus, integrity and trust, teamwork, and results, fostering a supportive and growth-oriented work environment.