Customer Service Representative

The Customer Service Representative (CSR) at PLS serves as the primary point of contact for customers, embodying the company's commitment to exceptional service. PLS, a leading retail provider of financial services, operates over 200 centers across 12 states, offering convenient and transparent financial products to meet daily needs.

In this role, the CSR delivers outstanding customer service to ensure repeat business, educates customers on PLS products and services, and ensures all transactions comply with federal, state, and local regulations. Responsibilities include maintaining a balanced cash drawer, accurately processing transactions, resolving customer complaints, and upholding a clean store environment.

Candidates should have previous customer service experience in industries such as hospitality, financial services, retail, or restaurants. Strong verbal communication skills, attention to detail, and the ability to engage with customers are essential. Flexibility to work various hours, including mornings, evenings, weekends, and holidays, is required. English fluency is mandatory, with bilingual abilities in Spanish considered a plus.

PLS offers benefits for eligible team members, including medical, dental, and vision insurance, a 401(k) plan, vacation time, opportunities for advancement, and ongoing training.

Joining PLS means becoming part of a team that values communication, customer focus, integrity, trust, teamwork, and results. The company fosters a supportive environment with growth opportunities, making it an excellent choice for those seeking a rewarding career in customer service.