Customer Service Representative

As a Customer Service Representative (CSR) at PLS, you will serve as the primary point of contact for our customers, embodying the face of our company. PLS is a leading retail provider of financial services, operating over 200 financial service centers across 12 states. Our mission is to offer convenient and transparent financial products to help customers manage their daily financial needs.

In this role, you will be responsible for delivering outstanding customer service to ensure repeat business. Your duties will include educating customers on our products and services, completing transactions in compliance with federal, state, and local regulations, and maintaining a balanced cash drawer. You will also be expected to resolve customer complaints or refer them to the Store Manager for resolution, and help maintain a clean and welcoming store environment.

The ideal candidate will have previous customer service experience in industries such as hospitality, financial services, retail, or restaurants. Strong verbal communication skills and the ability to engage with customers are essential. You should be comfortable offering products and services based on customer needs, possess exceptional attention to detail, and be able to multitask effectively. A professional appearance and demeanor, honesty, integrity, and flexibility to work various hours, including early mornings, evenings, weekends, and holidays, are also required. English fluency is mandatory, and bilingual abilities in English and Spanish are a plus.

PLS offers a comprehensive benefits package for eligible team members, including medical, dental, and vision insurance, a 401(k) plan, paid vacation, opportunities for advancement, and ongoing training. We are committed to fostering a supportive work environment that values communication, customer focus, integrity, teamwork, and results.

Joining PLS means becoming part of a company that values its employees and customers alike. We believe in providing value, service, and respect, and we strive to make a positive difference in the communities we serve. If you are looking for a role where you can grow professionally while making a meaningful impact, we encourage you to apply.