Customer Service Representative

The Customer Service Representative (CSR) at PLS serves as the primary point of contact for customers, embodying the company's commitment to exceptional service. PLS, a leading retail provider of financial services, operates over 200 centers across 12 states, offering convenient and transparent financial products to assist customers with their daily financial needs.

In this role, the CSR is responsible for delivering outstanding customer service to ensure repeat business. Key duties include educating customers on PLS products and services, processing transactions accurately, maintaining a balanced cash drawer, and adhering to all federal, state, and local regulations. Additionally, the CSR addresses customer complaints, maintains a clean store environment, and performs other tasks as directed by management.

Candidates should have previous customer service experience in industries such as hospitality, financial services, retail, or restaurants. Strong verbal communication skills, attention to detail, and the ability to engage with customers are essential. Flexibility to work various hours, including early mornings, evenings, weekends, and holidays, is required. English fluency is mandatory, and bilingual abilities in English and Spanish are a plus.

PLS offers eligible team members benefits including medical, dental, and vision insurance, a 401(k) plan, vacation time, opportunities for advancement, and ongoing training.

The company fosters a culture centered on core values such as communication, customer focus, integrity and trust, teamwork, and results. Joining PLS provides a dynamic work environment with opportunities for professional growth and development.