Customer Service Representative

As a Customer Service Representative (CSR) at PLS, you will serve as the primary point of contact for our customers, embodying the face of the company. PLS is a leading retail provider of financial services, operating over 200 financial service centers across 12 states. Our mission is to offer convenient and transparent financial products to help customers manage their daily financial needs.

In this role, you will be responsible for delivering outstanding customer service to ensure repeat business. Your duties will include educating customers on our products and services, completing transactions accurately, maintaining a balanced cash drawer, and resolving customer complaints or referring them to the Store Manager for resolution. Additionally, you will help maintain a clean and welcoming store environment.

The ideal candidate will have previous customer service experience in industries such as hospitality, financial services, retail, or restaurants. Strong verbal communication skills, attention to detail, and the ability to engage with customers are essential. A professional appearance and demeanor, honesty, integrity, and flexibility to work various hours, including early mornings, evenings, weekends, and holidays, are also required. English fluency is mandatory, and bilingual abilities in English and Spanish are a plus.

PLS offers a comprehensive benefits package for eligible team members, including medical, dental, and vision insurance, a 401(k) plan, paid vacation, opportunities for advancement, and ongoing training.

At PLS, we value communication, customer focus, integrity and trust, teamwork, and results. Joining our team means becoming part of a company that prioritizes its customers and employees, offering growth opportunities and a supportive work environment.