Customer Trust Lead
The Customer Trust Lead at Commvault is a pivotal role within the Trust organization, focusing on enhancing customer confidence in the company's security, privacy, and resilience measures. This position involves direct engagement with customers and prospects to address security and compliance inquiries, ensuring that Commvault's offerings align with industry standards and client expectations.
In this role, the Customer Trust Lead will serve as the primary point of contact for customer-facing security and compliance inquiries, including questionnaires, due diligence requests, and customer calls. They will clearly articulate Commvault's security, privacy, data governance, AI, and resilience posture to both technical and non-technical audiences. Additionally, the lead will assess and communicate security and compliance risks, collaborate with internal stakeholders to review contract language, and represent the Commvault brand with professionalism and sound judgment.
Candidates should have over five years of experience with a thorough knowledge of security, trust, risk, or compliance topics, particularly in customer-facing roles. A strong understanding of information security, privacy, and risk management principles is essential. Excellent written and verbal communication skills are required, with the ability to explain complex topics clearly and credibly. Experience supporting enterprise customers in a SaaS or technology environment and expertise with common security and compliance frameworks and standards, such as SOC 2, ISO 27001, NIST, and privacy regulations, are also necessary.
While specific compensation details are not provided, Commvault offers a comprehensive benefits package that includes competitive salaries, flexible work arrangements, and a collaborative work environment. The company is committed to fostering a culture of inclusion and diversity, providing opportunities for professional growth and development.
Joining Commvault means becoming part of a leading company in cyber resilience, dedicated to empowering organizations to safeguard their data and recover swiftly from cyberattacks. With over 25 years in the industry, Commvault offers a dynamic and innovative environment where employees can contribute to meaningful work and advance their careers.