Deployment Manager
The Deployment Manager at Axon is responsible for leading the seamless implementation of Axon's hardware and software solutions for law enforcement agencies. Serving as the primary customer contact, this role collaborates with internal teams to drive efficient deployments, manage timelines, and resolve challenges. The Deployment Manager must have strong project management skills, a solid understanding of Axon products and IT processes, and the ability to align business and technical stakeholders for successful solution deployment.
Key responsibilities include orchestrating multiple-product deployments of all Axon hardware or software products, serving as the primary point of contact for customers—including technology users and decision-makers at law enforcement agencies—and collaborating with internal deployment teams to ensure seamless implementations and organized timelines. The Deployment Manager is also expected to provide structure and clarity where there is ambiguity in customer needs and implementation processes, document customer issues, provide feedback to leaders and other key stakeholders, maintain internal project dashboards and communication, and identify, manage, and escalate risks to ensure end-to-end success of the implementation.
The ideal candidate will have 1-2 years of project deployment and coordination experience, preferably in complex environments. Experience utilizing technical project management tracking tools to ensure project tracking and completion is essential. Thorough knowledge of Axon products is preferred, along with demonstrated exceptional customer relationship management skills, the ability to manage multiple simultaneous projects, and excellent written and verbal communication skills. Enthusiasm and commitment to Axon's mission and core values are also important.
Axon offers a competitive salary and 401k with employer match, discretionary paid time off, a robust parental leave policy, an award-winning office/working environment, medical, dental, and vision plans, fitness programs, emotional and mental wellness support, learning and development programs, and opportunities to ride along with police officers to see them use Axon's technology.
Axon fosters a fast-paced, challenging, and meaningful work environment where employees take ownership and drive real change. The company values diverse perspectives from customers, communities, and each other, and is committed to building diverse teams that reflect the communities they serve. Employees are encouraged to grow constantly as they work hard for a mission that matters at a company where they matter.